Question 1

Can I scan any website or server?

Accepted Answer

No. You can only scan targets that you own or for which you have written authorization. Ownership verification via DNS TXT record or HTTP file is mandatory before every scan.

Question 2

Are the reports valid as legal documents?

Accepted Answer

The PDF reports are digitally signed with RFC 3161 timestamps, making them tamper-proof and verifiable by third parties. They constitute proof of the scan and its results at a given point in time.

Question 3

How long does a scan take?

Accepted Answer

It depends on the type: Network Scan approximately 5 minutes, Web Application Scan 10-20 minutes, Full Security Audit up to 60 minutes. You receive an email notification upon completion.

Question 4

How does the Targeted Rescan work?

Accepted Answer

After fixing a vulnerability, you can verify the fix with a Targeted Rescan that costs only 1 credit. The rescan runs only the specific vulnerability test, not the entire scan. With batch rescan you can verify multiple fixes in parallel.

Question 5

Is my data retained?

Accepted Answer

Reports have a configurable TTL. Data is processed in compliance with GDPR. We do not sell or share your data with third parties.

Question 6

Do you issue invoices?

Accepted Answer

Yes. The system automatically issues a fiscal invoice at the time of payment and sends it to you by email. You can also view your invoices in your customer area.

Question 7

Is an API available?

Accepted Answer

Yes, a full REST API is available for Business plans. Contact us for details.

Question 8

Can I try it for free?

Accepted Answer

Registration is free and includes complimentary credits to try the service right away. You purchase more credits only when you need them.

Question 9

Do credits expire?

Accepted Answer

Credits are valid for 365 days from the moment you obtain them and are cumulative.

Question 10

What are false positives?

Accepted Answer

A false positive is a reported vulnerability that is not actually present. From the dashboard you can mark vulnerabilities as false positives to exclude them from future reports.

Question 11

If I run out of credits, can I purchase additional credits?

Accepted Answer

Yes, of course! You can purchase additional credits at any time, which can be used for a wide range of activities within the SaaS platform. Additional credits can be purchased with both the subscription plan and the One-Time plan.

Question 12

If I need to obtain ISO certifications and don't have much cybersecurity expertise, can I request the assistance of one of your specialists?

Accepted Answer

Yes, certainly! You can contact us and request the assistance of a specialist who will guide you through all phases of the Tests. The cost will be set on an ad hoc basis depending on the hours required.

Question 13

If I want to secure my application but don't have the expertise, can I request your support?

Accepted Answer

Yes, certainly! Based on the required skills, we will make ourselves available to the client and proceed to secure the application/website. Before doing so, we will need to verify the existing technology: we cannot guarantee all competencies for every technology.

Frequently Asked Questions